This Privacy Policy describes how Bigwheels.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. we respect your privacy and are committed to take reasonable precautions to protect your information and comply with our obligations related to privacy.

This policy ("Privacy Policy") outlines the manner in which your information is collected by us through various interactions with you on the Platform, and the manner in which the information so collected is used by us.

Please note that this Privacy Policy may be amended or updated from time to time to reflect changes in our practices with respect to processing of personal data or changes in applicable law. We encourage you to read this Privacy Policy carefully, and to regularly check it to review any changes that we might make to it.

By accessing the services provided by the Platform, you agree to the collection, use, sharing and storage of your information by Bigwheels.in in the manner provided in this Privacy Policy.

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

We use personal information to provide the product and services on the Platform and for general business purposes. Collection of email enables us to improve your shopping experience. Further, we use your personal information and your contact information to send you registration confirmation, special offers, recommendations (based on your previous orders, your browsing history and your interests), changes in the service policies or terms of use, event-based communications such as order information, renewal notices, invites, reminders, etc., to troubleshoot problems, to collect monies owed, to measure interest in our products and services, and to inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we analyse demographic information and profile data about users' activity on the Platform. We identify and use your IP address to help diagnose problems with our server and to administer the Platform.

All personal data and information collected by us is used only for the purpose specified in this Privacy Policy.

We may use cookies and other technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use the Platform/ our services.

We may share your personal information (on a need-to-know basis) with third parties that provide services on our behalf and/or generally in connection with our Platform offerings, such as website hosting, email services, marketing, fulfilling customer orders, transaction processing, data analytics, providing customer service, and conducting customer research and satisfaction surveys. These service providers are obligated to protect your data under law.

We may also disclose personal information such as name, email, mobile phone number, device information, location, network carrier, etc. available to certain third-party service providers, on a need-to-know basis. This information is shared with the third-party service providers so that we can (a) personalize the Platform for you and (b) perform behavioural analytics.

We reserve the right to disclose your personal identifiable information as required by law and/or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, legal process or a court order served on us.

We do not sell, share or distribute any personal information with third parties for their own marketing or advertising purposes without your prior express consent.

By using our Platform and/or by providing your information, you consent to the collection, sharing, storage and use of the information you disclose on the Platform in accordance with the Privacy Policy, including but not limited to your consent for sharing of your information as per this Privacy Policy.

You have the right to access or correct the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You may write to us at support@bigwheels.in.

You believe that any information we are holding on you is incorrect or incomplete, you may write to us at the above-mentioned email address. We will promptly correct any information which is incorrect in our records.

For any of the uses of your personal information described in the Privacy Policy that require your consent, note that you may withdraw your consent by writing to us at the above-mentioned email address. In the event you refuse to share any information or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny access to the Platform and the provision of our services for which we consider such information to be necessary.

We store and retain the personal data provided by the users for such period of time as is required to fulfil the purposes for which such information is collected, as outlined in this Privacy Policy, subject to such longer periods of retention as may be required under applicable laws.

Our Platform has in place security measures and standards (as required under applicable law) to protect the loss, misuse, and alteration of the information under our control. Whenever you access your registered account on the Platform or process a transaction on our Platform, we offer the use of a secure server. Please beware that, despite our best efforts, no security system is impenetrable.

Our Platform provides all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may delete certain non-mandatory information. You can write to us at the contact information provided below to assist you with these requests.

Our Platform enables you to temporarily freeze your profile. This temporary action will leave you without a Bigwheels.in account and without access to speedy checkout, on information about your past orders, wishlists, and all other personalised Bigwheels.in products and services.

Our Platform enables you to request to permanently erase your Bigwheels.in account. Once requested to delete, all associated information like past orders, past/current Try at Home bookings, wishlists, saved addresses, and any pending benefits will no longer be accessible to you. The 'Profile Deletion' will require you to forfeit future account creation with the same email address, any claims to policies like Exchange, Returns and Refund, product replacement & fixing, and any other policies or services offered by us as well as any claims stemming from product damages and related issues. In the event that your account has any open orders, payments, grievances, shipments, or instalment plans, then we may refuse or delay the deletion of your account.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

If there are any questions regarding this privacy policy, please contact us at support@bigwheels.in